Customer Service

Frequently Asked Questions
If I cook a product can I store the leftovers in the refrigerator?
There is no Dry Ice/My steaks arrive partially thawed, are they still good?
Should I remove the packaging before cooking?
What does aging mean?
What if my steaks are a brown color?
What is the difference between USDA Prime, Black Angus and Premium Steaks?
How do I place a Large Gift Order/Can I fax my orders to you?
Where does your beef come from?
How do I thaw my Chicago Steak items?
How long will my steaks last in the freezer?
What items should not be refrozen once thawed?
Can I cancel my order?
Can I select a specific shipment date?
I just placed an order online. How will I know that it has been delivered?
Is a personalized message included with my gift?
Is there any way that I can use a check or money order to place my order?
What confirmation should I expect to receive after my order has been placed?
What form of payment do you accept?
How do I redeem a gift certificate?
What happens if I provide an incorrect shipping address?
What is a promo code?
Do I need to be home to receive my order?
Do you ship overseas?
Are your products guaranteed?
How much is standard 2-day shipping?
How will my products be packaged?

If I cook a product can I store the leftovers in the refrigerator?
Yes, but keep in mind that our vacuum-sealed pouches are not re-sealable. Any leftovers should be placed in a covered container in the refrigerator. Return to FAQ's

There is no Dry Ice/My steaks arrive partially thawed, are they still good?
Yes. It is common for the dry ice to evaporate during the shipping process. As long as the product still feels cool then its quality will remain intact. Place them in the freezer or refrigerator until you are ready to cook them.

If you ordered lobster tails, or fish, you should not refreeze it. As long as it is cool to the touch upon arrival you can put it in the refrigerator for up to 7 days before eating it.

If you ordered Crabcakes, you can refreeze them as long as they arrived cool to the touch.

If any product arrives warm, call Customer Service immediately (toll free 888-970-1118). Return to FAQ's

Should I remove the packaging before cooking?
Yes, all packaging is for product preservation and shipping purposes. Before cooking any product, please make sure to remove all packaging. Return to FAQ's

What does aging mean?
Here at Chicago Steak Company, we use an aging process referred to as "wet aging". This process allows the meat to naturally age, in a controlled environment, for 28 days while sealed in a Cryovac package. During these 28 days, the meat marinates in its own juices making the steak flavorful and tender. To learn more about our 28 day aging process check out Aged to Perfection.
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What if my steaks are a brown color?
When we vacuum seal our steaks, the oxygen is taken out of the package. This typically results in a deep, brown color in the steaks. Once the steak is thawed and exposed to oxygen again, its red color should return.
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What is the difference between USDA Prime, Black Angus, and Premium Steaks?
USDA Prime represents the top 2-3% of all domestic cattle. United States Department of Agriculture (USDA) assigns the quality based upon a number of factors - the degree of marbling is one of the most significant factors when assigning the grade. Of all the USDA Grades, Prime is the most tender, juicy, and flavorful. Try our superb USDA Prime known as Five Star Reserve.

Exceptional marbling, texture, and flavor are what you will find in our Black Angus Steaks. Envied by most grades, less than 8% of all USDA beef earns the right to be offered in our Black Angus Steaks selection. Every bit of these steaks is tracked from USDA approval until they arrive at your door - ensuring maximum juiciness, consistency, and overall quality. These are a favorite among steak enthusiasts. Premium Steaks are the next level of quality after USDA Prime and Black Angus.

Return to FAQ's

Where does your beef come from?
Every one of our steaks comes from corn-fed, western beef - ensuring that we are Delivering the Worlds Finest Beef. Return to FAQ's

How do I thaw my Chicago Steak Company items?
In order to preserve flavor and tenderness, thaw your Chicago Steak Company meats in the refrigerator. It will take anywhere from 12 to 18 hours for steaks. Plastic wrap should not be removed until you are ready to cook the steaks. By thawing your steaks out this way, you will preserve the flavor and tenderness of the steaks.
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How long will my steaks last in the freezer?
For the best flavor and tenderness, we recommend that you cook the steaks within 6 months.
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What items should not be refrozen once thawed?
With the exception of Crabcakes, any seafood or chicken should not be refrozen if they are thawed. Once thawed, they can be refrigerated for up to 7 days. Return to FAQ's

Can I cancel my order?
Yes. We need to be informed of any cancelations at least 3 days prior to the estimated delivery date. To cancel your order, please call customer service (888)-970-1118. Return to FAQ's

Can I select a specific shipment date?
Yes. Click on the calendar in the "Special Instructions" section during checkout. Select the desired shipping date and we will hold the order until then. Unfortunately, we are only able to hold orders from shipment up to 30 days. Return to FAQ's

I just placed an order online. How will I know that it has been delivered?
All shipping notifications and tracking numbers will be sent to the email address you provide during the order process. Alternatively, you can login and select "View your order history" under My Account to view all order information. Return to FAQ's

Is a personalized message included with my gift?
Absolutely! You can include a unique gift message when you place your order. All gift messages are displayed on the Packing Slip that the recipient receives in their gift. Return to FAQ's

Is there any way that I can use a check or money order to place my order?
Unfortunately, we are unable to accept check or money orders at this time. Return to FAQ's

What confirmation should I expect to receive after my order has been placed?
You will receive 2 notices via email after placing your order. The first notification is a summary of your order and it indicates that your order has been received. The second notification is a shipping notification and will inform you of any tracking numbers or shipping information associated with the order. You can also view order information under the "My Account" section on our website.

If you do not receive either of these, please contact Customer Service at (888) 970-1118 to ensure that your order has been received. Return to FAQ's

What forms of payment do you accept?
Online orders may be purchased with VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, PAYPAL, or a Chicago Steak Company Gift Certificate. Return to FAQ's

How do I redeem a gift certificate?
When you checkout, select the "Redeem Gift Certificate" tab for a payment option. Enter the gift certificate information and select continue. If there is any remaining balance you will need to select another payment option to complete the transaction. Return to FAQ's

What happens if I provide an incorrect shipping address?
If you notice any errors on your order please call Customer Service as soon as possible (888) 970-1118. If the order has not been shipped yet, we will happily correct the shipping address. Unfortunately, once the order is in transit, we are unable to reroute packages. Return to FAQ's

What is a promo code?
Promo codes are codes we use to offer special pricing or products to you. They are issued on the back of catalogs as well as in emails for those who subscribe to our newsletter. To redeem your promo code simply enter the code in the promo code field when placing an order. Return to FAQ's

Do I need to be home to receive my order?
No, FedEx will leave the package at the door, still chilled in our insulated container. We guarantee all products to stay fresh up to 8 hours after their delivery time. Please make sure recipient will be available to receive their package. Return to FAQ's

Are your products guaranteed?
We offer a 100% Satisfaction Guarantee on all our products. If you are not fully satisfied with your order we will happily replace it or refund your money whichever you prefer, provided you notify us by calling 1-888-970-1118, within one business day after receipt of your order. For more information on our Satisfaction Guarantee Click Here. Return to FAQ's

Do you ship overseas?
Unfortunately, we are unable to ship outside of the 50 United States Return to FAQ's


How much is standard 2-day shipping?

For more information visit our Shipping Information Page Return to FAQ's

How will my steaks be packaged?
All Chicago Steak Company steaks are vacuum sealed, wrapped in food grade paper, and placed in our attractive gift box. They are then placed in a reusable insulated container and loaded up with plenty of gel packs to ensure that the products arrive in excellent condition. Return to FAQ's