Hi Bill, we apologize for any confusion regarding the promotion and appreciate your feedback. Upon looking into our notes, I see that Alex was able to email you on 7/26/26 apologizing for the confusion, informing that we are able to honor the promotion code, and offered to assist with placing the order. Perhaps his email was missed. I apologize for that. We would like to have the opportunity to assist you with placing your order with the promotion code. Alex will be in touch to assist you with this. Thank you again for your feedback and support. ~Daniela