FAQ

Yes, but keep in mind that our vacuum-sealed pouches are not re-sealable. Any leftovers should be placed in a covered container in the refrigerator.

Yes. It is common for the dry ice to dissipate during the shipping process. As long as the product still feels cool then its quality will remain intact. Place them in the freezer or refrigerator until you are ready to cook them.
If you ordered lobster tails, or fish, you should not refreeze it. As long as it is cool to the touch upon arrival you can put it in the refrigerator for up to 7 days before eating it.
If you ordered Crabcakes, you can refreeze them as long as they arrived cool to the touch.
If any product arrives warm, call Customer Service immediately (toll free 888-970-1118).

Chicago Steak Company products should always be thawed on a dish in the refrigerator in the vacuum-sealed package. This is the safest way to thaw food, and allows it to retain their natural juices and extraordinary flavor. Do not thaw products at room temperature or under hot water. While smaller items, usually thaw within 24 hours in the refrigerator, larger roasts, hams and turkeys may take 48-60 hours to fully thaw in the refrigerator. A general guideline is 5-6 hours per pound. Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.
Important: Sometimes the vacuum - package can leak while the product is thawing. This is a result of small pinholes that can occur during freezing or shipping. As long as the product remained frozen and was refrigerated while thawing, this should not be a concern. We recommend using a baking dish or pan to catch fluids.

Yes, all packaging is for product preservation and shipping purposes. Before cooking any product, please make sure to remove all packaging.

Aging meat is a process that breaks down a steak and makes it more tender and flavorful. Meat is placed in a special, temperature & humidity controlled refrigerators that are carefully monitored. The meat ages in this environment while its natural enzymes break down the steak. We offer both wet and dry age options. To learn more about the aging process check out the Chicago Steak Company Difference.

When we vacuum seal our steaks, the oxygen is taken out of the package. This typically results in a deep, brown color in the steaks. Once the steak is thawed and exposed to oxygen again, some of the red color should return. Keep in mind that an aged steak will often have a darker color than a fresh steak as a result of the aging process. To learn more about the aging process check out the Chicago Steak Company Difference.

For the best flavor and tenderness, we recommend that you cook the steaks within 6 months.

With the exception of Crabcakes, any seafood or chicken should not be refrozen if they are thawed. Once thawed, they can be refrigerated for up to 7 days.

Yes. We need to be informed of any cancellations at least 1 day prior to the orders shipment date. To cancel your order, please call customer service (888)-970-1118.

Yes. You will be able to select a delivery date on a special calendar upon checkout. Select the desired delivery date and we will hold the order until then. While we make our best efforts to have your package arrive on that day, we are unable to guarantee day specific delivery. We will ship your order to arrive within the week of your selected delivery date.

All shipping notifications and tracking numbers will be sent to the email address you provide during the order process. Alternatively, if you have a My Chicago Steak profile you can login and select "View your order history" under My Account to view all order information

Absolutely! You can include a unique gift message when you place your order. All gift messages are displayed on the Packing Slip that the recipient receives in their gift.

Unfortunately, we are unable to accept check or money orders at this time.

You will receive 2 notices via email after placing your order. The first notification is a summary of your order and it indicates that your order has been received. The second notification is a shipping notification and will inform you of any tracking numbers or shipping information associated with the order. You can also view order information under the "My Account" section on our website.
If you do not receive either of these, please contact Customer Service at (888) 970-1118 to ensure that your order has been received.

Online orders may be purchased with Visa, Mastercard, Discover, American Express, Paypal, Amazon Pay, Google or Apple Pay, or a Chicago Steak Company Gift Certificate.

When you checkout, select the "Redeem Gift Certificate" tab for a payment option. Enter the gift certificate information and select continue. If there is any remaining balance you will need to select another payment option to complete the transaction.

If you notice any errors on your order please call Customer Service as soon as possible (888) 970-1118. If the order has not been shipped yet, we will happily correct the shipping address. Unfortunately, once the order is in transit, we are unable to reroute packages.

Promo codes are codes we use to offer special pricing or products to you. They are issued on the back of catalogs as well as in emails for those who subscribe to our newsletter. To redeem your promo code simply enter the code in the promo code field when placing an order. Only one promotion code may be redeemed per order.

No, FedEx will leave the package at the door, still chilled in our insulated container. We guarantee all products to stay fresh up to 8 hours after their delivery time. Please make sure recipient will be available to receive their package.

Unfortunately, we are unable to ship outside of the 50 United States.

For more information visit our Shipping Information Page

To ensure accuracy and a sufficiency order process, you have 5 hours after the order was placed to make any needed changes

All Chicago Steak Company steaks are vacuum sealed, wrapped in food grade paper, and placed in our attractive gift box. They are then placed in a reusable insulated container and loaded up with plenty of dry ice to ensure that the products arrive in excellent condition.