Shipping

*Gift Certificates are sent free of charge via USPS

*All charges are calculated per shipping address. Extra delivery charges may apply for certain addresses. Specific items may require upgrading to Overnight shipping. Contact [email protected] for more information.

The following Shipping Table outlines estimated shipping dates, based upon the day you place your order. You will be able to select your delivery date on a special calendar upon checkout. The table is based on orders placed before 4 PM CT. Any orders placed after 4 PM CT, will be processed the following business day. Since we cut our steaks to order we are unable to ship same-day. We will make every attempt to adhere to the schedule outlined, but holidays, weather, and unforeseen circumstances can disrupt this schedule. All packages are authorized for release and will be left at the front door. Please track your package. All packages are guaranteed to be fresh up to 8 hours after their delivery time. Please plan accordingly and, if shipping a gift, inform the recipient of the expected delivery date. For orders shipping during holidays, please see the Holiday Table below.

*For all Holiday deadlines, Overnight charges apply. Please be sure to select Overnight ship method on the checkout page, or indicate to your representative that you wish for the order to arrive in time for the desired Holiday. We will make every effort to ship orders within one business day, inclement weather and other unforeseen circumstances may delay the delivery of orders. Please place orders in sooner rather than later.

Shipping Accuracy

Check your addresses carefully! Chicago Steak Company reserves the right to make corrections and to limit refunds and replacements if an address error is made.

Unfortunately, we are unable to deliver to P.O. Boxes. An incorrect or incomplete shipping address voids our guarantee. Please verify all shipping addresses and provide a valid phone number for Shipping and Billing Addresses in the event a delivery issue arises.

Our guarantee extends only to correctly addressed orders. Chicago Steak Company shipments are perishable, and we cannot guarantee the condition of the package if the delivery service has to reroute the cooler. We guarantee delivery only to the provided address confirmed on the order confirmation email.

We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided, which are confirmed on the order confirmation.

HOLIDAY SHIPPING

UPS & FedEx anticipate major delays this holiday season. Select a delivery date before December 14 to avoid delays.

Due to heavy shipping volumes in December, we may shift package shipment dates. Because adverse conditions can sometimes affect shipments, your order may be shipped to arrive earlier than the requested delivery date. We are unable to guarantee day specific delivery.

IMPORTANT NOTE: We apologize, but due to high holiday order volume, for orders placed for delivery between Dec 1 and Dec 24, 2023, we cannot guarantee modifications during the two weeks prior to delivery.

IMPORTANT: IF DELIVERY REQUESTS FOR THE WEEK OF CHRISTMAS REACH OUR RESERVATION LIMIT, we will provide alternate options to accommodate you:

• Deliver the order before the week of Christmas (if available);
• Deliver the requested order after December 29;
• Deliver a product certificate before Christmas for redemption and delivery after Christmas. PLEASE NOTE: Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected. We will make every effort to have packages arrive on their requested date but are unable to guarantee day specific delivery. Please plan ahead and order early.