FAQ

Customer Service

Chicago Steak Company is committed to giving you World Class Service. For your convenience we have listed links below with common questions. You can also send an email to our customer service department 24 hours a day if you prefer: info@mychicagosteak.com


We can also be reached by writing us at:

Chicago Steak Company 
500 N Michigan Avenue, Suite 600
Chicago, IL 60611

 

Customer Service Representative

 

If you prefer to speak to one of our customer service representatives call toll free 888-970-1118 
24 hours a day 7 days a week

 

Contact Information 
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Policies & Shipping Information
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Frequently Asked Questions
If I cook a product can I store the leftovers in the refrigerator?
There is no Dry Ice/My steaks arrive partially thawed, are they still good?
How should I thaw my Steaks/Gourmet Products?
What does aging mean?
Should I remove the packaging before cooking?
What if my steaks are a brown color?
How do I place a Large Gift Order/Can I fax my orders to you?
How do I thaw my Chicago Steak items?
How long will my steaks last in the freezer?
What items should not be refrozen once thawed?
Can I cancel my order?
Can I select a specific shipment date?
I just placed an order online. How will I know that it has been delivered?
Is a personalized message included with my gift?
Is there any way that I can use a check or money order to place my order?
What confirmation should I expect to receive after my order has been placed?
What form of payment do you accept?
How do I redeem a gift certificate?
What happens if I provide an incorrect shipping address?
What is a promo code?
Do I need to be home to receive my order?
Do you ship overseas?
Are your products guaranteed?
How much is standard 2-day shipping?
How will my products be packaged?

If I cook a product can I store the leftovers in the refrigerator?
Yes, but keep in mind that our vacuum-sealed pouches are not re-sealable. Any leftovers should be placed in a covered container in the refrigerator. Return to FAQ's 

 

There is no Dry Ice/My steaks arrive partially thawed, are they still good?
Yes. It is common for the dry ice to evaporate during the shipping process. As long as the product still feels cool then its quality will remain intact. Place them in the freezer or refrigerator until you are ready to cook them.
If you ordered lobster tails, or fish, you should not refreeze it. As long as it is cool to the touch upon arrival you can put it in the refrigerator for up to 7 days before eating it.
If you ordered Crabcakes, you can refreeze them as long as they arrived cool to the touch.
If any product arrives warm, call Customer Service immediately (toll free 888-970-1118). Return to FAQ's

 

How should I thaw my Steaks/Gourmet Products?
Chicago Steak Company products should always be thawed on a dish in the refrigerator in the vacuum-sealed package. This is the safest way to thaw food, and allows it to retain their natural juices and extraordinary flavor. Do not thaw products at room temperature or under hot water. While smaller items, usually thaw within 24 hours in the refrigerator, larger roasts, hams and turkeys may take 48-60 hours to fully thaw in the refrigerator. A general guideline is 5-6 hours per pound. Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.

Important: Sometimes the vacuum - package can leak while the product is thawing. This is a result of small pinholes that can occur during the freezing or shipping. As long as the product remained frozen and was refrigerated while thawing, this should not be a concern. We recommend using a baking dish or pan to catch fluids. Return to FAQ's

 

Should I remove the packaging before cooking?
Yes, all packaging is for product preservation and shipping purposes. Before cooking any product, please make sure to remove all packaging. Return to FAQ's

 

What does aging mean?
Aging meat is a process that breaks down a steak and makes it more tender and flavorful. Meat is placed in special, temperature & humidity controlled refrigerators that are carefully monitored. The meat ages in this environment while its natural enzymes break down the steak. We offer both wet and dry age options. To learn more about the aging process check out the Chicago Steak Company Difference.
Return to FAQ's

 

What if my steaks are a brown color?
When we vacuum seal our steaks, the oxygen is taken out of the package. This typically results in a deep, brown color in the steaks. Once the steak is thawed and exposed to oxygen again, some of the red color should return. Keep in mind that an aged steak will often have a darker color than a fresh steak as a result of the aging process. To learn more about the aging process check out the Chicago Steak Company Difference.
Return to FAQ's

 

How do I thaw my Chicago Steak Company items?
In order to preserve flavor and tenderness, thaw your Chicago Steak Company meats in the refrigerator. It will take anywhere from 12 to 18 hours for steaks. Plastic wrap should not be removed until you are ready to cook the steaks. By thawing your steaks out this way, you will preserve the flavor and tenderness of the steaks.
Return to FAQ's



How long will my steaks last in the freezer?
For the best flavor and tenderness, we recommend that you cook the steaks within 6 months.
Return to FAQ's

 

What items should not be refrozen once thawed?
With the exception of Crabcakes, any seafood or chicken should not be refrozen if they are thawed. Once thawed, they can be refrigerated for up to 7 days. Return to FAQ's

 

Can I cancel my order?
Yes. We need to be informed of any cancelations at least 1 day prior to the orders shipment date. To cancel your order, please call customer service (888)-970-1118. Return to FAQ's



Can I select a specific shipment date?
Yes. Click on the calendar in the "Special Instructions" section during checkout. Select the desired shipping date and we will hold the order until then. Unfortunately, we are only able to hold orders from shipment up to 30 days. Return to FAQ's

 

I just placed an order online. How will I know that it has been delivered?
All shipping notifications and tracking numbers will be sent to the email address you provide during the order process. Alternatively, you can login and select "View your order history" under My Account to view all order information. Return to FAQ's

 

Is a personalized message included with my gift?
Absolutely! You can include a unique gift message when you place your order. All gift messages are displayed on the Packing Slip that the recipient receives in their gift. Return to FAQ's

 

Is there any way that I can use a check or money order to place my order?
Unfortunately, we are unable to accept check or money orders at this time. Return to FAQ's

 

What confirmation should I expect to receive after my order has been placed?
You will receive 2 notices via email after placing your order. The first notification is a summary of your order and it indicates that your order has been received. The second notification is a shipping notification and will inform you of any tracking numbers or shipping information associated with the order. You can also view order information under the "My Account" section on our website.
If you do not receive either of these, please contact Customer Service at (888) 970-1118 to ensure that your order has been received. Return to FAQ's

 

What forms of payment do you accept?
Online orders may be purchased with Visa, Mastercard, Discover, American Express, Paypal, Bill-Me-Later, or a Chicago Steak Company Gift Certificate. Return to FAQ's

 

How do I redeem a gift certificate?
When you checkout, select the "Redeem Gift Certificate" tab for a payment option. Enter the gift certificate information and select continue. If there is any remaining balance you will need to select another payment option to complete the transaction. Return to FAQ's

 

What happens if I provide an incorrect shipping address?
If you notice any errors on your order please call Customer Service as soon as possible (888) 970-1118. If the order has not been shipped yet, we will happily correct the shipping address. Unfortunately, once the order is in transit, we are unable to reroute packages. Return to FAQ's

 

What is a promo code?
Promo codes are codes we use to offer special pricing or products to you. They are issued on the back of catalogs as well as in emails for those who subscribe to our newsletter. To redeem your promo code simply enter the code in the promo code field when placing an order. Only one promotion code may be redeemed per order. Return to FAQ's

 

Do I need to be home to receive my order?
No, UPS will leave the package at the door, still chilled in our insulated container. We guarantee all products to stay fresh up to 8 hours after their delivery time. Please make sure recipient will be available to receive their package. Return to FAQ's

 

Do you ship overseas?
Unfortunately, we are unable to ship outside of the 50 United States Return to FAQ's


How much is standard 2-day shipping?

For more information visit our Shipping Information Page Return to FAQ's

 

How will my steaks be packaged?
All Chicago Steak Company steaks are vacuum sealed, wrapped in food grade paper, and placed in our attractive gift box. They are then placed in a reusable insulated container and loaded up with plenty of gel packs to ensure that the products arrive in excellent condition. Return to FAQ's

 

 Premium Angus Beef - Midwest Raised USDA Prime Wet Aged Beef USDA Prime Dry Aged Beef American Wagyu Beef Aged 28 Days to Perfection

About Chicago Steak Company

At Chicago Steak Company, we invite you to taste tradition. Since 1865 with the founding of the Union Stock Yards, Chicago has been at the heart of high-quality American meats. Chicago Steak Company proudly carries on that tradition. We specialize in hand-cut, Mid-West raised, Premium Angus USDA Prime beef - cut by Chicago butchers with five generations of experience. In short, the very best steaks your money can buy.

Learn More

Chicago Steak company Difference

When buying a Steak, make sure it really is the BEST!

Learn what makes a steak from Chicago Steak Company the Ultimate Steak Experience: Grade, Artisan Aging, Hand Selection & Hand Cut, and Individual Registration.
Watch the video »

Proudly serving Premium Angus Beef

Premium Angus Beef - Midwest Raised 

At Chicago Steak Company, we invite you to taste tradition. Since 1865 with the founding of the Union Stock Yards, Chicago has been at the heart of high-quality American meats. Chicago Steak Company proudly carries on that tradition. We specialize in hand-cut, Mid-West raised, Premium Angus USDA Prime beef – a program that has defined excellence in steak since 1963.

Each steak is hand-cut by Chicago butchers with five generations of experience. In short, the Ultimate Steak Experience. Learn More »

Steakalicious Rewards

Redeem your reward points for Gift Cards to your favorite national brands or discounts off your online order. Simply register for an account and make sure to login before placing your order.

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